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Return Policy
Return & Exchange
- I. Rules & Policies:
- • Camcorder-battery-shop.com accepts returns on merchandise from select manufacturers within 30 days from the purchase date. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to Camcorder-battery-shop.com on returned items unless there was an incorrect item(s) shipped by Camcorder-battery-shop.com.
- • Returns within 30 days from purchase date can be for exchange, refund or credit at camcorder-battery-shop.com's discretion. Please be aware that specific manufacturers have more restrictive return policies. All returned merchandise must be in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions and documentation.
- • It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if you want to return the product for any reason. We strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify camcorder-battery-shop.com immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
- • DEFECTIVE returns can be returned directly to camcorder-battery-shop.com within 30 days from the invoice date, at camcorder-battery-shop.com's discretion for: credit, replacement, exchange or repair.
- • NON-DEFECTIVE returns can be accepted directly by camcorder-battery-shop.com within 30 days from the invoice date, at camcorder-battery-shop.com's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
- II. Return Refunds and Credits
- • If you want to return the item for a refund, you can contact our customer services department at service@camcorder-battery-shop.com obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion.
- • Refunds on returned items which were paid for by credit card or PayPal will only be made by crediting the account charged for the purchase. Refunds on returned items which were paid for by check will only be made by check after a 10-day waiting period.
- • It takes up to 30 business days to process the return and credit your account.
**If any of the above conditions are not met, We reserves the right to refuse the return or charge a restock fee of not less than 15%, at our sole discretion**
How to return an item
- To return an item you must contact Customer Service at service@camcorder-battery-shop.com for prior approval and obtain an RMA (Return Merchandise Authorization) number.
- Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
- Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
- Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
- Mail your return to:
